Privacy Policy
Tracking Wellness LLC (“Tracking Wellness,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit trackingwellness.com (the “Website”), subscribe to The Way Back, download a resource, schedule a discovery call, contact us, or otherwise interact with our online services.
This policy applies to information collected through the Website and related online interactions. Information exchanged as part of an active coaching relationship may also be governed by a separate Coaching Agreement and any related client forms.
1. Information We Collect
Information you provide
Depending on how you interact with us, you may provide:
- Contact information, such as your name and email address.
- Information submitted when you request a resource, subscribe to a newsletter, schedule a discovery call, or contact us.
- Scheduling information and any details you choose to include through Calendly or a similar scheduling service.
- Payment and billing information when you purchase coaching services. Payment-card information is processed by Stripe or another payment processor and is not stored directly by Tracking Wellness.
- Information you voluntarily share in connection with coaching inquiries or services.
Please do not submit highly sensitive medical, mental-health, financial, or other confidential information through public website forms or ordinary email unless specifically requested through an appropriate client process.
Information collected automatically
When you use the Website, we and our service providers may automatically collect information such as your Internet Protocol (IP) address, browser and device type, operating system, referring pages, pages viewed, approximate location, dates and times of visits, and interactions with the Website. This information may be collected through cookies, pixels, tags, server logs, and similar technologies.
2. How We Use Information
We may use information to:
- Operate, maintain, secure, and improve the Website and our services.
- Respond to inquiries and communicate with you.
- Deliver requested resources and administer newsletter subscriptions.
- Schedule discovery calls and coaching sessions.
- Process payments and manage client accounts.
- Understand Website traffic, usage, and the effectiveness of our content and marketing.
- Comply with legal obligations, enforce applicable agreements, and protect our rights and the safety of others.
- Send marketing or educational communications when you have requested or consented to them. You may unsubscribe at any time.
3. Cookies and Analytics
We may use cookies and similar technologies for essential Website functions, analytics, embedded content, and user experience. Google Analytics and related Google services may collect usage information and use cookies or similar identifiers to help us understand how visitors use the Website.
You can limit cookies through your browser settings. Blocking certain cookies may affect how parts of the Website function. You may also use tools made available by Google to limit Google Analytics collection.
4. How We Disclose Information
We do not sell your personal information for money. We may disclose information in the following circumstances:
- To service providers that help us operate the Website and business, including website hosting, analytics, scheduling, email and newsletter delivery, video or embedded-content hosting, payment processing, and technical support providers.
- To professional advisers when reasonably necessary, such as attorneys, accountants, or insurers.
- When required by law, court order, legal process, or a valid governmental request.
- When reasonably necessary to protect the rights, property, safety, or security of Tracking Wellness, our clients, Website users, or others.
- In connection with a merger, sale, reorganization, financing, or transfer of all or part of the business, subject to appropriate protections.
- With your direction or consent.
Third-party providers may process information under their own privacy policies. Providers used in connection with the Website or services may include Google, Calendly, Substack, YouTube, Stripe, our hosting provider, and our email provider.
5. Newsletter and Communications
If you subscribe to The Way Back or request a resource, your information may be processed through Substack or another email-delivery provider. You can unsubscribe from marketing emails using the link included in those messages. We may still send non-marketing communications that are necessary for an existing client or business relationship.
6. Third-Party Links and Embedded Content
The Website may include links to or content embedded from third parties, including Calendly, Substack, YouTube, Google, social-media platforms, and other websites. Those third parties may collect information when you interact with their services. Their practices are governed by their own terms and privacy policies, not this Privacy Policy.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining appropriate business and financial records, resolving disputes, enforcing agreements, and meeting legal or professional obligations. Retention periods vary depending on the nature of the information and the reason it was collected.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no website, email system, or method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Choices and Privacy Requests
You may request access to, correction of, or deletion of personal information that we maintain about you, subject to applicable law and legitimate record-retention obligations. You may also withdraw consent where processing is based on consent. To make a request, contact us at cory@trackingwellness.com. We may need to verify your identity before completing a request.
Depending on where you live, applicable law may provide additional privacy rights. We will respond to valid requests as required by applicable law.
10. Children’s Privacy
The Website and coaching services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Website. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
11. United States Processing
Tracking Wellness operates in the United States. If you access the Website from another country, your information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.
12. Changes to This Policy
We may update this Privacy Policy as our practices, services, or legal obligations change. The revised policy will be posted on this page with an updated effective date. Your continued use of the Website after an update means the revised policy applies to subsequent interactions.
13. Contact Us
Questions or privacy requests may be directed to:
Tracking Wellness LLC
Email: cory@trackingwellness.com
Website: trackingwellness.com